Privacy
Support
Contact Support
For help with your account, subscription or app features, contact:
Email: Mediaventure.info@gmail.com
Please include:
A short description of the issue
The device you are using
Your iOS version
Your Fridge AI account email, if relevant
Screenshots of the issue, where possible
We aim to respond within 2–3 business days.
Frequently Asked Questions
How does the fridge scanner work?
Open the camera inside Fridge AI and take a clear photo of your fridge or ingredients. Fridge AI analyses the image and suggests meals based on the food it recognises.
For the best results:
Make sure the ingredients are clearly visible
Use good lighting
Avoid blurry or dark photos
Take more than one photo when ingredients are hidden
Why was an ingredient not recognised?
Ingredient recognition may not always be perfect. Packaging, lighting or partially hidden items can affect the result.
You can manually add, remove or edit ingredients before generating meal ideas.
Can I add ingredients without taking a photo?
Yes. Ingredients can also be added manually within the app.
Are the recipes based only on ingredients I already have?
Fridge AI prioritises meals that use the ingredients available in your kitchen.
Some recipes may require additional ingredients. The recipe page will show what you already have and what may still be needed.
Can I save recipes?
Yes. You can save recipes to your collection, organise them into folders and return to them later.
Can I share recipes?
Yes. Use the share option on the recipe page to send a recipe to friends or family.
How do I plan meals for the week?
Open the meal planner and add recipes to the days you want to prepare them. You can update or remove meals at any time.
How do grocery lists work?
You can create grocery lists manually or add missing recipe ingredients to a list. Items can be checked off as you shop.
Subscription Support
How do I manage or cancel my subscription?
Subscriptions are managed through Apple.
On your iPhone:
Open Settings
Tap your name
Tap Subscriptions
Select Fridge AI
Choose the option to manage or cancel your subscription
Deleting the app does not automatically cancel an active subscription.
How do I restore my purchase?
Open Fridge AI and select Restore Purchases on the subscription screen or within the app settings.
Make sure you are signed in with the same Apple Account that was used for the original purchase.
I was charged but premium features are locked
First, try restoring your purchase.
You can also:
Confirm that your subscription is active in Apple Settings
Close and reopen Fridge AI
Check your internet connection
Make sure you are using the correct Fridge AI account
Contact support if the issue continues.
How do I request a refund?
App Store purchases and refunds are handled by Apple. Refund requests must be submitted through Apple’s purchase support service.
Account Support
How do I change my name or account information?
Open the profile or settings area inside Fridge AI and update the available account details.
For changes that cannot be made inside the app, contact support.
How do I reset my password?
Select Forgot Password on the sign-in screen and follow the instructions sent to your email address.
Check your spam or junk folder if the email does not arrive.
How do I delete my account?
Open Fridge AI and go to:
Settings → Account → Delete Account
Follow the instructions shown in the app.
Account deletion permanently removes your Fridge AI account and associated data, subject to any information that must be retained for legal or security purposes.
Deleting your account does not automatically cancel an active Apple subscription.
Camera and Photo Access
Fridge AI only accesses your camera or selected photos when you choose to use an image-based feature.
To update permissions:
Open your iPhone Settings
Scroll down and select Fridge AI
Update the camera or photo permissions
Some scanning features will not work without these permissions.
Food and Allergy Safety
Fridge AI uses artificial intelligence to recognise ingredients and generate recipes. Results may occasionally be incomplete or inaccurate.
Always:
Check recipes for allergens
Confirm ingredient freshness
Follow safe food preparation practices
Make sure food is cooked thoroughly
Verify calorie and nutrition information when accuracy is important
Fridge AI is not a substitute for professional medical, dietary or food-safety advice.
Privacy
You can read the Fridge AI Privacy Policy here:
https://privacypolicyfridgeai.framer.website/
For privacy or data-related requests, contact:
Mediaventure.info@gmail.com
Report a Problem
To report a bug or unexpected result, email Mediaventure.info@gmail.com with the subject:
Fridge AI Support Request
Please explain what happened and what you expected to happen. Screenshots are very helpful.